Microsoft CRM Business Solutions Dynamics 3.0 and Cisco IPCC Enterprise Solutions Connector

New technologies in customer relationship management (CRM) and converged networking can move call centers from "one-size-fits-all" customer service to targeted one-to-one service. This delivers value by improving customer satisfaction and boosting revenue - as in years past when local businesses offered personal service because they knew every customer.

One key strategy in moving the call center forward is customer value-based call routing. In conjunction with load balancing or skills-based routing strategies, customer value based routing helps businesses do a better job of matching customers with specific needs or propensities with the agents that are best able to meet those needs.

For enterprises looking to upgrade their call and contact centers with more effective CRM practices, it is essential to realize that the their Cisco Unified Contact Center Enterprise ( formely Cisco IPCC Solutions ) cannot exist independently from other enterprise applications and systems such Microsoft CRM Dynamics solutions. A merger between data sources and applications is the only way to achieve greater efficiency within the enterprise (remove redundant processes), to increase revenues (cross-sell and upsell) and cut costs (brings down the cost of interacting with customers). More...

E360crm SSO Aladdin eToken USB key(Simple Sign On)

Compliance with industry regulations and internal security policies requires your users to use added and more complex passwords to accomplish day-to-day processes. This leads your users to a very risky behaviour such as writing down hard-to-remember passwords and using the same password for many applications, as well as added stress on IT staff due to frequent calls to the helpdesk for password resets.

E360crm eToken SSO (Simple Sign On) is the unified system of authentication, authorization of "one-time registration" of user with protected authentic information based on the use of Aladdin USB eTokens key.

E360crm SSO Aladdin eToken USB key (SSO) is an effective and easy-to-implement password management solution for raising the security of both the user desktop and business applications, while reducing password related costs and increasing user productivity and satisfaction.

The purpose of the E360crm eToken Single Sign-On (SSO) is a necessity removal of multiple password entering (or to be authenticated by any other way) working with different software. Instead of few passwords entering in different LogOn windows, user enters one password for Aladdin USB eToken key. After this, all passwords and other secret data saved at Aladdin USB eToken key, are entered in LogOn windows automatically. More...