The Trial version available for download !

 

Common | Features | How It Works | Requirements | Downloads

e360crm eToken SSO (Simple Sign On) is the unified system of authentication, authorization of "one-time registration" of user with protected authentic information based on the use of Aladdin USB eToken software key.

The purpose of the e360crm eToken Single Sign-On (SSO)В is a necessity removal of multiple password entering (or to be authenticated by any other way) working with different software. Instead of few passwords entering in different LogOn windows, user enters one password for Aladdin USB eToken software key. After this, all passwords and other secret data saved at Aladdin USB eToken software key, are entered in LogOn windows automatically. More...

 

Microsoft CRM Business Solutions Dynamics 4.0 and Cisco IPCC Enterprise Solutions Connector

The Trial version available for download !

 

Common | Features | Requirements | Downloads | Configuration

New technologies in customer relationship management (CRM) and converged networking can move call centers from "one-size-fits-all" customer service to targeted one-to-one service. This delivers value by improving customer satisfaction and boosting revenue - as in years past when local businesses offered personal service because they knew every customer.

One key strategy in moving the call center forward is customer value-based call routing. In conjunction with load balancing or skills-based routing strategies, customer value based routing helps businesses do a better job of matching customers with specific needs or propensities with the agents that are best able to meet those needs.

For enterprises looking to upgrade their call and contact centers with more effective CRM practices, it is essential to realize that the their Cisco Unified Contact Center Enterprise ( formely Cisco IPCC Solutions ) cannot exist independently from other enterprise applications and systems such Microsoft CRM Dynamics solutions. A merger between data sources and applications is the only way to achieve greater efficiency within the enterprise (remove redundant processes), to increase revenues (cross-sell and upsell) and cut costs (brings down the cost of interacting with customers). More...